Privacy and data questions
We retain your account data for two years after closure for tax and legal compliance. You can request deletion sooner by emailing our privacy team. Account balances and transaction history are kept in accordance with local law.
Yes. Log into your account, go to Settings, select Privacy Requests, and choose Download My Data. We'll compile your information and send you a file within 7 business days. It includes your profile, transactions, and support chat history.
Cookies store your login session, remember your game preferences and detect unusual activity. We also use them to understand which games are popular in Yogyakarta and other regions so we can improve the lobby. You can disable cookies in your browser; you'll just need to log back in each visit.
We don't store your full payment details. We keep only the last four digits and the payment method type so you can recognize which account you used. The actual payment token is held by DANA, OVO, GoPay and QRIS providers and is never visible to us after the transaction clears.
Only you and our support team (when you ask a question) can see your full game history. Our compliance team may review activity to detect fraud or verify betting patterns where local law permits. Your data is never shared with other players or third-party advertisers.
Contact our support team immediately via live chat or email. We'll freeze your account, verify your identity and review the activity. If unauthorized access occurred, we'll secure your account and investigate. Change your password and check your DANA, OVO, GoPay and QRIS apps for unauthorized transactions.
We keep your deposit, withdrawal and betting records for seven years to comply with local financial regulations. You can view recent transactions in your account history anytime. Older records can be requested from support if you need them for personal or tax purposes.
